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FAQ's // QUESTIONS & ANSWERS..
 
Is my lighter safe in hot climates?

How about Turboflame and air travel?

What is the highest altitude I can use my Turboflame?

Which nozzle should I use on my gas refill canister?

What is the difference between a Turbo flame jet flame and a laser jet flame?

What does Clean Burn System mean?

Where can I buy Turboflame lighters?

How do I look after my Turboflame?

When lighting BBQ, Campfire or Hexi Blocks, why should I keep the smoke away?

After the first refill, my lighter does not produce any flame even at highest setting. How do I increase the flame height?

How often do I need to refill my Turboflame?

I see some gas in the fuel window but my Turboflame does not ignite.

Will Turboflame work in colder climates?

What should I do if my lighter will not ignite?

Where can I buy Turboflame online?

How do I bleed the air from my Turboflame?

My new Turboflame does not ignite well, do I need to refill even if it shows fuel in reservoir?

What GAS do I use to refill my Turboflame?

Where can I buy premium quality butane gas refills?

How do I Refill my Turboflame ?

Refill Instructions VIDEO

Is my lighter safe in hot climates?

In warmer temperatures, the butane gas pressure increases which may increase the flame height and/or cause missed ignition.Simply decrease the flame height a fraction. Warning: Never expose a lighter to heat above 50ºC (120ºF) or to prolonged sunlight (eg. car dashboard).
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How about Turboflame and air travel?

There are two issues involved here. Firstly, due to airline security measures, please check with the airline company if lighters are permitted on board. Some companies may allow lighters to be placed inside check in luggage but not carried on as hand luggage. In this instance, bleed all butane gas before storage. Secondly, once you have arrived at your destination, bleed any trapped air before refill, as altitude changes may cause air lock.
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What is the highest altitude I can use my Turboflame?

Turboflame have been tested and work up to 3000 metres (12000ft). At high altitudes you may need to increase the flame height due to thinner air. First bleed the lighter of all gas and air and then experiment with the adjustment at altitude and you will find the lighter functions as normal. Above 3000 metres, the air becomes too thin and lack of oxygen may cause no ignition.
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Which nozzle should I use on my gas refill canister?

It depends on the brand you are using, but the brand we supply to our stockists, Newport, comes with a standard (red) nozzle that fits all our Turboflame models.

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What is the difference between a Turbo flame jet flame and a laser jet flame?

The jet flame (on the Phoenix model) is a wide cone shaped flame. It is a more windproof lighter than the laser jet models, but the jet flame does not have the precision sometimes needed for repairs. The Turbo flame laser jet flame is a thin precision, needle like flame. This flame is the hottest and most powerful - in effect a micro blow torch. It will keep a consistent stream of air propelled fire no matter what angle. For these reasons it is good for pipes/cigars and spot soldering in awkward places.
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What does Clean Burn System mean?

All Turbo flame lighters use 'Clean Flame' technology which means that the flame does not deposit carbon residue on the item being lit. Unlike most lighters, Turbo flame will not leave unsightly black marks on candles or discolour wax and fibreglass when repairing skiis and other outdoor equipment.

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Where can I buy Turboflame lighters?

Turboflame lighters are sold by all good outdoor supply retailers - camping, ski and board shops and caravan, marine supply and angling stores - across the UK. Select items are also available in cookware and houseware stores, model and electronics shops and at many tobacconists and premium cigar establishments. You can find your nearest outlet by going to the Stockist page of our Web site, or by e-mailing us. For online stockists see the separate FAQ. Turboflame Ltd. does not accept responsiblity for terms of trade offered by individual resellers.
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How do I look after my Turboflame?

It is very important to keep the burner hole (where the flame comes out) clean if you want your Turboflame to last a long time. 1. Always keep the cap on (if the model has one) and try not to put it in dirty pockets. We suggest keeping your turboflame in a protective case. 2. Objects should be lit at least one inch away from burner hole - using the heat of the flame and not the flame itself. Make sure ash / debris and smoke do not get into the burner hole as this will clog it. For example when lighting a BBQ or campfire, make sure the wind is either behind or across your Turboflame, this way the smoke that eventually may cause carbon build up will be kept away from your lighter's tip. 3. Periodically clean the burner hole using short bursts from a compressed air aerosol to remove debris or carbon deposits (keep compressed air canister at least one inch away from burner hole). If carbon deposits are seen, it is possible that inferior butane gas has been used. Substituting with a leading brand premium butane gas is recommended.
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When lighting BBQ, Campfire or Hexi Blocks, why should I keep the smoke away?
When lighting a BBQ, campfire, Fire Starters (solid fuels), Hexi blocks etc., make sure there are no smoke blow backs into your lighter tip. The smoke will cause carbon build up and eventually block the tiny gas discharge holes and causing malfunctions. For instance, when outside make sure the wind is either behind or across your Turboflame, this way the smoke will be kept away from your lighter's tip. And of course keep the flame away at least an inch from what you are lighting (burn in the heat of the flame tip not within the flame itself).
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After the first refill, my lighter does not produce any flame even at highest setting. How do I increase the flame height?
Try bleed and refill procedure as noted above. Make sure the lighter is at room temperature when you are doing the adjustments. If at maximum setting your Turboflame does not produce a forceful enough flame (or in cooler temperatures no flame), then try one last thing: WARNING: Make sure the flame shuts down under 2 seconds at the maximum setting. If you have a model with a flame adjustment screw at the bottom, using a 4mm tip flat head screw driver, turn the adjustment screw 1/8 turn at a time Counter Clock Wise BEYOND the first resistance (maximum) setting. Just apply a gentle force while turning the screw, you can go as far as 1/4 to even 1/2 turn beyond what some people may think is the maximum setting (that is just a safety net set up for summer heat when gas pressure is much higher than the cooler days we normally have in the UK). After each 1/8 turn, try ignition and check flame height until desired setting is reached.
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How often do I need to refill my Turboflame?

After purchase bleed and refill to make sure your lighter is full to start with. If you use your lighter daily, then refill once a week. It should last about 750 ignitions in the GX7 models, but it depends how long you keep the flame on each time. If your Turboflame model has a gas viewing window then check the gas level. Otherwise, a low flame usually means it is time to refill. DO NOT increase the flame height adjuster to get more life out of one gas tank. You will eventually cause your lighter to malfunction. Simply bleed and refill. Depending on frequency of use, some people fill theirs up daily, weekly or monthly. For long term storage it is best to fill up your lighter.
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I see some gas in the fuel window but my Turboflame does not ignite.

It seems there is trapped air in the gas tank. Turboflame lighters run off butane gas. For butane to be propelled it needs to be mixed with air in a premium ratio. As the butane is used up, it is replaced with air which after a while means the butane/air ratio is no longer ideal for ignition. This is why you may see gas in the tank but have no ignition. BLEED the air by pushing the intake valve at the base of the lighter with a ball point pen or small screwdriver. Press untill all hissing stops. It is easier to bleed the whole tank empty from all butane/air mixture before refilling. As noted before, always use the recommended gas brands such as New Port or Colibri.
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Will Turboflame work in colder climates?

In colder climates, the gas pressure decreases. Butane is a liquid at cold temperatures and needs to be warmed up to become a gas. Allow the lighter to rest at domestic room temperature for 10 minutes (ideally reaching temperature of 72F or 20C). If outdoors, warm the lighter for 15-20 seconds by holding it in palm of your hand or simply keep the lighter in the inside pocket of your coat! You can also increase the flame height a fraction - say 1/4 turn until desired flame height is reached. Note that we even have had customers using Turboflame in North Pole expeditions! (but this particular gentleman ran a sting through the lanyard hole and hung it around his neck!). We even have heard of skiers keeping them in their glove to keep warm - for an instant flame when they reach the bottom of the slope.
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What should I do if my lighter will not ignite?

If your lighter fails to ignite: Check to see if there is a spark when the lighter mechanism is operated. Make sure that the lighter contains proper level of recommended butane gas (e.g., Newport, Colibri or other Ultra Refined butane brands). Do NOT use brands such as Swan, Ronson or ordinary supermarket butane gas since they may contain higher impurities or different required pressure - long term use will result in clogging up the burner hole or may cause misfire. (see section with more information regarding types of butane gas). In the short term, use of ordinary butane gas which has lower pressures than what is required will cause mis-fires or no igniton at all. Make sure all trapped air is released by BLEEDING (see below). If you fail to get ignition given there is a spark and the gas tank is already emptied, refilled with the correct brand of gas and warmed to room temperature, try the following steps: Adjust the flame setting. Depending on the lighter model, this is either done by hand, using the wheel control at the base of the lighter, or using a small screwdriver (4mm tip flathead) to turn the setting control at the base - i.e., CCW (Counter Clock Wise) to increase the flame height. If you have no flame or a very low flame at room temperature, begin by turning the flame setting screw up a little at a time (1/8 of a turn at a time to a limit of 1/2 turn beyond the initial set maximum level), until the lighter ignites every time at your desired flame height. Note that ignition failure can be caused by flame settings that are too high as well as too low. To recap: BLEED, REFILL WITH HIGH QUALITY BUTANE, WAIT UNTIL REACHING ROOM TEMPERATURE, ADJUST FLAME HEIGHT, IGNITE!
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Where can I buy Turboflame online?

Try the following E-tailers - not all sites offer the full range : www.outdoorgb.com / www.gear-zone.co.uk /www.simply-outdoors.co.uk / www.cave-crag.co.uk / www.outdoorgear.co.uk / www.find-me-a-gift.co.uk / www.scan.co.uk / www.fragranceheaven.co.uk / www.firebox.com / www.play.com
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How do I bleed the air from my Turboflame?

If the lighter fails to ignite after completing all the usual checks and it is certain that there is an ignition spark and that the lighter seems to contain sufficient fuel, it may require bleeding to remove trapped air from the fuel tank. To bleed the lighter, turn the flame adjustment screw to minimum (turn clock wise); hold the lighter such that the refill valve faces downwards. Then press the refill valve using a pen knife or small screwdriver to discharge the air/gas mixture (e.g., similar to taking out air from a car or bicycle Tyre). Continue pressing until hissing stops. Press again several times until hissing stops completely. WARNING: Be careful of back spray to your face or skin since butane comes out very cold and could give you frost bite besides being extremely flammable (see warnings noted in instructions). Then refill the lighter with recommended gas (e.g., Colibri or Newport). Use at least two five second bursts and use the basic nozzle on the canister. Escaping gas indicates that the lighter is full.
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My new Turboflame does not ignite well, do I need to refill even if it shows fuel in reservoir?
Lighters are sold either empty or with only small quantity of gas for testing purposes only. It is recommended to *bleed/refill with recommended gas and then adjust flame height after purchase and each time the lighrter gets low on fuel (see refill instructions). Note that we usually dispatch the lighters on a low flame setting, therefore increasing the flame adjustment screw (use a 4mm tip flathead screw driver and turn counter clock wise to increase the blue flame** to "working flame height" as follows: For models Ranger Twin Flame & Military mini blow torch, set flame height to around 1.5 to 2 cm, Vflame with 3.5 to 4 cm and Phoenix with 1 cm. These working flame heights can result in a better wind resistant / outdoor flame. After the first flame adjustment, you only need to bleed/refill when gas level becomes low (the flame flickers or becomes intermittent. This may also indicate trapped air in gas reservoir and that’s why bleeding the gas/air mixture is recommended prior to any refill. Further flame adjustments are not recommended unless you travel to a new destination (e.g., air travel or change of elevation in excess of 2,000 ft.) which may require bleed/refill/adjust flame height to adapt to the new environment.
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What GAS do I use to refill my Turboflame?

Butane gas. The canister should be marked 'Near Zero Impurity' or minimum 'Triple Refined' which means they have a lower oil content and will not clog the burner(Newport or Colibri for example are recommended for use with Turboflame). Different butane gas refills may have different pressures and impurity content (oils) may also be too high, hence causing carbon deposit and failure of lighter in the long run. For example we DO NOT Recommend use of brands such as Swan, or Ronson for use with Turboflame. You may purchase Newport or Colibri gas from www.agoodbuyfromme.co.uk or phone order 01638 712 563 Alternatively, try any good tobacconist or cookware/catering store to find premium butane gas refills

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Where can I buy premium quality butane gas refills?

We recommend trying specialist tobacconists or cookware shops, brands such as Colibri, London Gas or Newport can be purchased on the internet from: http://www.agoodbuyfromme.co.uk/

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How do I Refill my Turboflame ?
For a video of the refill instructions watch the following link:
https://www.youtube.com/watch?v=FvkSoVjyfNg
Basically the following steps need to be taken: 1) TURN the flame adjustment screw to minimum In a clock wise direction towards the minus sign (use a 4 mm tip Flathead screw driver). 2) DISCHARGE the existing air from the gas tank by pushing down the refill valve with a small screw driver or a metal skewer in a similar way to taking out air from a car tire. 3) REFILL with recommended butane gas, for example, brands like Colibri, Newport or London Gas, marked “Near Zero Impurities”. Insert the main nozzle into the refill valve and press firmly for either 10 seconds continuous or 3 times, each time 3 seconds. WAIT 2 minutes to allow gas to stabilize and warm up. 4) TURN the adjustment screw Counter Clock Wise towards the plus sign + Rotate the screw ¼ turn each time, then try ignition. Repeat this procedure until reaching the working flame height, which is about 2cm blue flame in a dim room*. Flame height should be checked against a dark background since the flame is not visible in bright surroundings or sunlight.
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Refill Instructions VIDEO

https://www.youtube.com/watch?v=FvkSoVjyfNg

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